Support — SpinClub Music

Need a hand with SpinClub? You're in the right place. Whether you've spotted a bug, have a question about your account, or want to talk to a real person, we're here to help. We keep support simple — one email address, one human on the other end, no ticket numbers or phone trees.

1 Get in Touch

The fastest way to reach us is by email. Write to us any time and we'll get back to you within two business days.

Reach us any time at

hello@spinclubmusic.com

Monday – Friday, 9:00 AM – 5:00 PM Atlantic Time

2 Common Questions

Quick answers to the things we're asked most often.

Do I need Apple Music?

You can create an account, browse albums, save favorites, write reviews, and join groups without a subscription. Only in-app playback of the Album of the Week requires an active Apple Music subscription.

How do I reset my password?

On the sign-in screen, tap Forgot password? and enter the email address you signed up with. We'll send you a link to set a new one.

How do I report a bug?

Email hello@spinclubmusic.com with a short description, your device model, and the app version (found under Profile → About). Screenshots or a screen recording help a lot.

How do I leave a group?

Open the group, tap the settings icon in the top-right corner, and choose Leave group. If you created the group, you'll be asked to transfer ownership or archive it first.

Can I use SpinClub on multiple devices?

Yes. Sign in with the same account on any iOS device and your library, reviews, and group memberships will sync automatically.

Is my data private?

Yes. We don't sell data, run ads, or use third-party tracking. See our Privacy Policy for full details.

3 Refunds & Purchases

All purchases are handled by Apple through the App Store, so refund requests go through them directly. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you'd like refunded. If you have questions about what a purchase includes or believe you were billed in error, email us and we'll help you sort it out.

4 Account & Data

To delete your account: open SpinClub and go to Profile → Delete Account. Deletion is permanent and cannot be undone — your reviews, library, and group memberships will be removed within 30 days. Alternatively, submit a request at spinclubmusic.com/delete-account.

For data access or correction requests, email hello@spinclubmusic.com. We respond within 30 days.

5 Feature Requests & Feedback

We Read Everything

SpinClub is built by a small team and we read every message. If there's something you'd love to see in the app — a feature, an integration, or a way to make an existing part of the app better — please tell us. Write to hello@spinclubmusic.com with Feature request in the subject line.

6 Business & Press

Partnerships & Media

For partnerships, licensing, press, or other business inquiries, please email hello@spinclubmusic.com with Business inquiry in the subject line and we'll route it to the right person.

7 Mailing Address

SpinClub Music Inc.

79 Prestwick Close, Apt 406
Halifax, NS B3S 1M9
Canada

8 Still Need Help?

If you didn't find what you were looking for above, get in touch — we're happy to help.